Bigly Vape wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help
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U.S. Return & Refund Policy
There are a few important things to keep in mind when returning a product you purchased online from Bigly Vape:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Bigly Vape online can be returned. Bigly Vape products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
How to Return an Item
To return an item to Bigly Vape, sign in to your Account page with your Bigly Vape ID and password.
- After you sign in, you will see your recent orders, click into the order that corresponds to the specific item
- Scroll down and on the left side of the page click return
- Select the item and quantities to be returned
- Choose return reason and action, and describe issue that you are facing with this product in the comments and submit.
- If product is defective, please send us a video at email@example.com of the issue.
Documenting Your Return
Make a short video for each product that clearly shows the problem that you are having with it and its serial number. Send us an email with your name and return/claim # in the subject line within 14 days of submitting your claim online.
Refunds and Exchanges
Once we receive your item, a credit to your account is initiated immediately. If you canceled an order, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:
- if you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Exchange an item
If you purchased your item from Bigly Vape exchanges are, of course, subject to product availability. It's a good idea to check in-stock availability by calling Bigly Vape, or by viewing the product on BiglyVape.com to see if the item is available.